Frequently Asked Questions
Everything you need to know about shopping with The Australian Eucalyptus Oil Company.
What makes your clothing unique?
Our apparel is crafted using sustainable materials and treated with premium eucalyptus-based finishing processes, ensuring each piece is naturally breathable, antimicrobial, and gentle on the skin.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. All orders are dispatched from our warehouse in Melbourne.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure tags are attached to be eligible for a full refund or exchange.
How should I care for my eucalyptus-infused garments?
To maintain the integrity of the fabric and the subtle eucalyptus scent, we recommend a cold machine wash on a gentle cycle and air drying in the shade.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by location but generally take between 7 and 14 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.